REFUND AND RETURNS POLICY
Thank you for choosing biowittech.com! We hope you are satisfied with your purchase. If you have any questions after purchase, please read our refund policy carefully.

  1. Refund Application
    If you wish to request a refund, please contact us within 30 days of receiving the product. Refund applications can be made by email (zoey22364@outlook.com) or phone (13556817780). Please provide the order number and relevant information so that we can process your request as soon as possible.
  2. Refund Conditions
    To be eligible for a refund, please make sure that:
    ● The product has not been used and is in its original packaging and labels.
    ● All returned products must be in sellable condition except for shipping damage or wrong shipment.
  3. Shipping Costs
    ● If the refund is due to our error (e.g., wrong product or damaged product), we will cover the return shipping costs. Please save the relevant shipping receipt for reimbursement.
    ● If the refund application is submitted for personal reasons (e.g., change of mind or dislike of the product), the customer is responsible for the return shipping costs.
  4. Refund Processing
    Once we receive the returned item and confirm that it meets the refund conditions, we will process the refund within 7 business days. The refund will be returned through your original payment method. If you do not receive the refund within this period, please check your bank account or credit card statement.
  5. Exceptions
    The following situations are not applicable to the refund policy:
    ● Customized or personalized products.
    ● Opened or used (unless due to quality issues).
    ● Items returned more than 30 days ago.
    Thank you for your trust in biowittech.com, we look forward to providing you with more happy toy experiences!